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Payment Information

We accept the following payment methods during checkout:

  • Credit/Debit Card (via Stripe payment gateway)
  • PayPal (with or without a PayPal account)

All transactions are encrypted and we do not have visibility of your payment information or cardholder data at any point during or after the transaction. If you are given the option to save your Credit Card information to your account during checkout, your cardholder data is stored securely by Stripe in order for you to easily re-use your payment method. Ecorelos does not have access to view or edit your stored payment methods and we do not store any cardholder information on our servers.

The amount you are shown during checkout is the full amount that you will be charged by Ecorelos. There are no recurring charges, subscriptions or other hidden costs. Ecorelos will never contact you asking for additional payment. You may be required to pay customs duties/import fees depending on your jurisdiction and applicable import legislation, to which Ecorelos has no involvement or control and these are entirely your responsibility.

If you are paying in a currency which is different to the currency of your chosen payment method (for example your credit card account) then you may be charged a foreign currency transaction fee by your bank/card provider and/or a leveraged currency exchange rate. Please check this with your bank or card provider before purchasing in a foreign currency.

We accept payment in 28 different currencies. We use geolocation to display product prices in the local currency of where you are viewing our site from, defaulting to our local currency GBP (£) if we are either unable to locate you or we do not accept payment in the local currency. The currency used for payment is based on the local currency of the country selected for your invoice address during checkout, in order to reduce foreign exchange fees for our customers. For example, if you are browsing our site in the United States with prices in USD ($) but your billing address is in France, you will be charged in EUR (€).

Ecorelos does not charge any payment processing or other fees to our customers.

Charity Donations

Ecorelos donates £2.00 (GBP) for every order placed to Friends of the Earth. The donation is paid periodically by Ecorelos and is subsidised entirely by us. The donation is not cross-charged to the customer or included within product prices. There is no direct relationship created between our customers and Friends of the Earth, and no ongoing commitments or communications are required by our customers.

Discount Coupons

Any issued discount coupons will apply to the full order value including any items that are already on sale. Coupon codes can only be used individually (one per order) and can only be used once. Issued discount codes will be valid for 60 days, after which they will not be accepted by our website. Discount coupons will not be extended or replaced unless you are unable to apply the coupon during checkout within the validity period due to a technical issue with our website. If this happens the coupon may be replaced or extended at our discretion.

If you would like to know anything else regarding how we process payments, please contact us and we will be happy to help.

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