Estimated delivery dates for our free delivery service are displayed on all product pages as well as on the checkout page. Estimated delivery dates are also included in the order shipment notification email along with a link to track your delivery online. Please note that the dates provided are estimated dates and it could take longer for some destinations and less time for others. Please also note that there may be some delivery delays during busy periods (holidays etc.) or if there are extenuating circumstances. Ecorelos does not guarantee that the delivery will arrive between the estimated delivery dates, but we do our best to provide the most accurate information possible based on the information we have. As our products are sent directly from the manufacturers, you might receive your order in multiple deliveries (at no extra cost) if it contains products from different manufacturers or brands.
If you require express delivery or a guaranteed arrival date please contact us and we will be happy to provide you with a quote. Just let us know which items you are interested in and we’ll let you know the available options.
You are covered by our 60 day buyer protection program which means you are entitled to:
- A full refund if you do not receive your order within 60 days of shipment
- A partial refund if any item is not as described.
- A replacement if any item arrives damaged.
If your order has not arrived by the date mentioned in your shipment confirmation email please contact us and we will be happy to help. In the unlikely event that a refund is necessary, refunds will be processed using your original payment method (we will refund the original transaction) via either Stripe or PayPal. Please allow 5-10 days for the refund to appear back in your account once we have processed it.
Please be aware that wood is a natural product and as a result the colour and grain may appear slightly different to the images on the website. This is to be expected due to the nature of the product materials and manufacturing techniques. Most of the products we offer are also hand finished which can also lead to some variation between items.
Where a wood product says ‘not waterproof’ it usually means that the item is splash-proof but not suitable for being submerged under water. Think of it as being OK to wear it while washing your hands but not while taking a bath or going swimming.
Most of our products do have a space for personalisation (rear of watch case, for example) however at the moment we do not offer any personalisation services on our website. For the time being, we suggest taking your item to your local watch shop or engraving service for personalisation until we offer this service through our website.