Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
You can either create an account during checkout by clicking the ‘create an account’ button or you can create an account at any time by visiting the My Account page.
Yes! We ship worldwide. If we are unable to ship your order to your location due to exceptional circumstances such as war, natural disaster etc. we will inform you and refund your order immediately.
Estimated delivery dates for our free delivery service are displayed on all product pages and also during checkout. If you’ve already placed an order with us it will also be shown in the shipment notification email along with the tracking link, as well as in your My Account section if you created an account. For more information please check our delivery information page.
If your order has already been shipped then unfortunately you cannot change the shipping address. If you have not yet received a shipment notification email then we might be able to update the order for you – contact us and we will confirm as soon as possible.
You will receive update emails at each stage of your order, and if you create an account either before or during checkout then you can also check the status of your order online in your My Account section at any time. Once shipped you will receive a tracking link by email which will also be visible in your My Account section (if registered).
No – your payment card information is used only for processing your order and is never stored by us. All payment card data is handled only by our payment providers (Stripe or PayPal) and we never have visibility of any of your card details.
No – the price you see is the price you pay.
If you order more than one item (particularly of different brands) then it’s likely your order will arrive in multiple packages. This is because we ship directly from the manufacturers in order to offer the best quality items at the best possible prices.
If you need to swap an item
Returns and Exchanges
Due to the nature of delivery we are unable to offer returns or exchanges for items that you have received. However, if you are unhappy with your purchase for any reason at all, please contact us as we are always happy to help.
Oops! If you have received the wrong item please contact us and we will resend your order to you at no additional cost. Please note that we may need to see a photo of the item you received in error.
If your order is damaged in transit please contact us and we will resend your order to you at no additional cost. Please note that we may need to see photos of the damaged item(s) before we can resend.
If you realise you have made a mistake after placing your order please contact us as soon as possible and we can update the details for you. It is important that you contact us right away as we will be unable to update any details once the order has been shipped.
Yes – if your order has not yet been shipped you can update the details or cancel it by contacting us. If your order has already been shipped then unfortunately you cannot cancel it.
We do not accept pre-orders for out of stock items. However, if you would like to be informed when a product is back in stock you can enter your email address in the waiting list sign-up form on the product page.