Common queries answered
Frequently asked Questions
Yes! We ship worldwide. If we are unable to ship your order to your location due to exceptional circumstances such as war, natural disaster etc. we will inform you and refund your order immediately.
Estimated delivery dates for our free delivery service are displayed on all product pages and also during checkout. If you’ve already placed an order with us it will also be shown in the shipment notification email along with the tracking link, as well as in your My Account section if you created an account. For more information please check our delivery information page.
Due to the nature of delivery we are unable to offer exchanges for items that you have received. However, if you would like to return an item or are unhappy with your purchase for any reason, please contact us using the form on this page and we will be happy to help.
If your order has already been shipped then unfortunately you cannot change the shipping address. If you have not yet received a shipment notification email then we might be able to update the order for you – send us a message and we will confirm as soon as possible.
You will receive update emails at each stage of your order, and if you create an account either before or during checkout then you can also check the status of your order online in your My Account section at any time.
To keep our overheads as low as possible we provide support online via email or instant support chat (when available).
If you realise you have made a mistake after placing your order please contact us as soon as possible and we can update the details for you. It is important that you contact us right away as we will be unable to update any details once the order has been shipped.
If you have order more than one item (particularly of different brands) then it’s likely your order will arrive in multiple packages. This is because we ship directly from the manufacturers in order to offer the best quality items at the best possible prices.
Still need help?
Get in touch with us
You can also email us directly at firstname.lastname@example.org or write to us at 75 Silver Street, Bedford, MK44 3JA United Kingdom.
Please note: our customer support team speaks English only. We can translate your messages but replies will only be sent in English.